Last Updated: 29th December 2025
This Refund Policy explains how refunds are handled on the Food Webs platform. By placing an order through Food Webs, you agree to the terms outlined below.
Food Webs is a technology platform facilitating orders between users and restaurant partners.
Refunds are not automatic and are subject to verification.
Refunds, where approved, are processed only to the original payment method.
Refunds may be considered under the following circumstances:
Order marked as delivered but not received by the user
Delivery partner unable to complete delivery due to platform error
Major items missing from the order
Entirely incorrect order delivered
Partial refunds may be issued where applicable.
Restaurant unable to fulfill the order
Order cancelled due to unavailability of items
Operational or technical failure
Refunds will not be provided in the following cases:
Change of mind after order placement
Taste preference or dissatisfaction
Minor quantity variations
Delivery delays caused by traffic, weather, or force majeure
Incorrect address or contact details provided by the user
User unavailable at delivery location
Orders marked as delivered with valid proof
Refund requests must be raised within 24 hours of order delivery.
Requests can be submitted via the app, website, or customer support.
Users may be required to provide supporting evidence (photos, order details).
Food Webs reserves the right to approve or reject refund requests at its sole discretion.
Approved refunds are initiated within 5–7 business days
Actual credit time depends on the payment provider or bank
Food Webs is not responsible for delays caused by banks or payment gateways
Food Webs reserves the right to:
Limit refunds for users with repeated claims
Suspend or terminate accounts for suspected abuse or fraud
Refuse refunds where misuse is detected
All refund decisions made by Food Webs are final and binding.
Email: care@foodwebs.co.in
Subject Line: Refund Request – Order ID
